Help
Credits
How do credits work?
Each generation in AI Studio costs 1 credit, however many effects, edits and makeup items you combine in it. Adjust and Filters are free and don't use credits. Credits never expire.
How do I buy credits?
In the app, open Profile and tap your credits, or tap Generate when you've run out. Packs of 10, 25, 50 and 100 credits are sold through Google Play and the App Store, priced in your currency. To buy, sign in with Google or Apple: your credits belong to your account, so they're never lost with your phone.
I bought credits but they haven't appeared
Credits are usually added a few seconds after the purchase, and the app tells you how many. If they're missing:
- Check that you're signed in with the account you bought with. Profile shows which one.
- Close and reopen the app to refresh your balance.
- Still missing after a few minutes? Email support@paparizzi.app with the order number from your receipt. Google Play order numbers start with "GPA.".
A generation failed. Do I lose the credit?
No. When a generation fails for any reason, including when the AI declines a photo, its credit comes back automatically.
Can I get a refund for a credit pack?
Credit packs are bought through the store, so refunds are requested from the store: Google Play refunds or, for the App Store, Report a Problem. When a pack is refunded, its credits are taken off your balance.
Will my credits move to a new phone?
Yes. Sign in with the same Google or Apple account and your credits are there. Your photos don't move with them: see where your photos are kept.
Generating
How long does it take?
About 10 seconds. If it takes longer, you can keep using the app: the result appears in Images › Generated when it's ready. If you close the app, the result is picked up the next time you open it, for up to 7 days.
Why doesn't my result look exactly like the example?
The examples show each effect on sample portraits. Your result is made fresh by the AI for your photo, so it follows your photo's light, colors and framing, and it can differ a little each time. The makeup preview before you generate is approximate; the final look comes from the AI.
For most results made with an effect, open the result in Adjust and use Effect strength to fade it back toward your original.
Why did one of my choices switch off?
Some choices can't be combined because they'd work against each other: two hairstyles, Toner and Hair color, Highlighter glow and Highlighter, or Bg cleaner with looks drawn over the whole frame, like Light leak. When you pick one, the app turns the other off and tells you which.
Which photos work best?
Sharp, well-lit photos. Makeup and hair work best when the face is clearly visible.
Photos and your account
Where are my photos kept?
Inside the app, on your phone. They aren't backed up or uploaded, except a photo you send to AI Studio, which our servers delete within 7 days. Uninstalling the app or deleting your account removes the photos stored in it, so save the ones you want to keep: select a photo in Images and tap Save to put it in your phone's gallery.
Do I need an account?
No. You can edit photos as a guest. To buy credits, sign in with Google or Apple; the photos you edited as a guest stay in the app.
What happens to a photo I send to AI Studio?
It goes to our server and to Google's Gemini AI to make your result, and our copy is deleted within 7 days. The privacy policy has the details.
How do I delete my account?
In the app, go to Profile › Delete account. See Delete your account for what's removed and how to ask by email.
Contact us
Email support@paparizzi.app. To help us answer quickly, include:
- the email address you sign in with;
- your phone model;
- what you did and what happened (a screenshot helps);
- for a purchase, the order number from your receipt.